Last updated: 9 July 2026
These Terms of Service govern your use of the Gala Plumes website and your purchase of products from us.
By visiting our website, creating an account, or placing an order, you agree to these Terms. If you do not agree, please do not use our website.
1. About Gala Plumes
Gala Plumes offers ostrich feather accessories, including feather brooches, earrings, shawls, bracelets, and related statement pieces.
For questions regarding these Terms, contact us at galaplumes@galaplumes.com.
2. Online Store Terms
You must provide accurate, current, and complete information when placing an order.
You must not use our website or products for any unlawful, fraudulent, or unauthorised purpose. You must not interfere with the security, operation, or functionality of the website.
We reserve the right to refuse service, cancel orders, or restrict access where reasonably necessary to prevent fraud, misuse, or unlawful activity.
3. Product Information
We aim to present product descriptions, colours, dimensions, and photographs as accurately as possible.
Because feathers are natural materials, variations in colour, length, shape, texture, density, and movement may occur. These variations are part of each product’s individual character and are not generally considered defects.
Colours may also appear differently depending on your screen and device settings.
4. Product Availability
Products are subject to availability. We may limit quantities, discontinue products, or update product information without prior notice.
Adding an item to your cart does not reserve it. An order is only accepted after payment has been authorised and we have issued an order confirmation.
5. Prices And Payment
Prices are displayed in the currency selected on the website. Applicable taxes, shipping costs, duties, and other charges will be shown where possible before checkout.
You agree to provide valid payment and billing information. Payments are processed securely through Shopify and the payment providers available at checkout.
We may correct pricing or product information errors. If an error affects an order you have placed, we will contact you and offer the option to proceed at the corrected price or cancel the order.
6. Orders
After placing an order, you should receive an order confirmation email. This confirms that we have received your order but does not guarantee acceptance.
We may cancel or limit an order where:
- A product is unavailable.
- Payment cannot be authorised.
- Order information appears inaccurate.
- Fraud or unauthorised activity is suspected.
- A pricing or listing error has occurred.
If we cancel an order after payment, we will refund the affected amount to the original payment method.
7. Shipping And Delivery
Processing and delivery estimates are provided as guidance and are not guaranteed.
Delivery times may be affected by customs, carriers, weather, public holidays, incorrect addresses, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address. Additional costs caused by an incorrect address or failed delivery may be charged where permitted by law.
International customers may be responsible for customs duties, import taxes, or local fees.
8. Returns And Refunds
Returns, exchanges, cancellations, and refunds are governed by our Refund Policy.
Nothing in these Terms excludes or limits rights that cannot lawfully be excluded, including applicable rights under Australian Consumer Law.
9. Feather Care
Feather accessories are delicate and require appropriate care.
Products should generally be kept dry, stored without crushing, and protected from excessive heat, moisture, perfume, cosmetics, and prolonged pressure.
Damage caused by improper handling, unsuitable storage, unauthorised cleaning, normal wear, or accidental damage may not be considered a manufacturing fault.
10. Intellectual Property
All website content, including photographs, product designs, branding, graphics, text, logos, videos, and page layouts, belongs to Gala Plumes or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, sell, publish, or commercially use our content without written permission.
11. Customer Reviews And Submitted Content
If you submit a review, photograph, comment, or other content, you confirm that you have the right to provide it and that it does not violate another person’s rights.
You grant Gala Plumes permission to display and use submitted content in connection with our website, products, and marketing, subject to applicable law and your privacy rights.
12. Third-Party Services And Links
Our website may contain third-party services, payment providers, applications, or links.
We are not responsible for third-party websites, content, availability, security, or privacy practices. Your use of third-party services may be governed by separate terms.
13. Shopify
Our online store is hosted by Shopify, which provides the ecommerce platform used to offer our products and services.
Your personal information is handled in accordance with our Privacy Policy and, where applicable, Shopify’s policies.
14. Disclaimer
We make reasonable efforts to keep the website accurate, secure, and available. However, we do not guarantee that access will always be uninterrupted or error-free.
To the maximum extent permitted by law, the website and its content are provided without warranties beyond those that cannot lawfully be excluded.
15. Limitation Of Liability
To the maximum extent permitted by law, Gala Plumes will not be liable for indirect, incidental, or consequential loss resulting from use of the website or products.
Nothing in these Terms excludes liability or consumer rights that cannot be excluded under applicable law.
16. Indemnification
To the extent permitted by law, you agree to compensate Gala Plumes for reasonable losses resulting from your unlawful misuse of the website or violation of these Terms.
17. Changes To These Terms
We may update these Terms to reflect changes to our products, services, business practices, or legal obligations.
The updated Terms will be published on this page with a revised date. Continued use of the website after an update constitutes acceptance of the revised Terms.
18. Governing Law
These Terms are governed by the applicable laws of Australia and any relevant state or territory laws, without limiting mandatory consumer rights available in your location.
19. Contact Us
For questions regarding these Terms, please contact:
Gala Plumes
Email: galaplumes@galaplumes.com