Last updated: 9 July 2026
Gala Plumes respects your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, make a purchase, contact us, or subscribe to our communications.
Information We Collect
We may collect information including:
- Your name, email address, telephone number, billing address, and shipping address.
- Order, payment, delivery, return, and customer service information.
- Account details if you create a customer account.
- Marketing preferences and newsletter subscription information.
- Information you provide when contacting us.
- Device, browser, IP address, cookie, and website usage information.
Payment information is processed securely by Shopify and the payment providers available at checkout. Gala Plumes does not directly store your complete payment card details.
How We Use Your Information
We may use your information to:
- Process, fulfil, and deliver your orders.
- Communicate order, shipping, return, or refund updates.
- Respond to enquiries and provide customer support.
- Manage customer accounts and purchase history.
- Prevent fraud, unauthorised transactions, and misuse.
- Improve our products, website, and customer experience.
- Send marketing emails when you have subscribed or otherwise provided consent.
- Comply with legal, accounting, and regulatory obligations.
Shopify
Our online store is hosted by Shopify. Shopify processes certain personal information to provide ecommerce, payment, security, analytics, and related services.
You can learn more about how Shopify processes consumer information in the Shopify Consumer Privacy Policy.
Cookies And Analytics
We may use cookies and similar technologies to operate the website, remember preferences, understand website performance, prevent fraud, and provide relevant marketing.
Depending on your location, you may be able to accept, reject, or manage non-essential cookies through our cookie banner or browser settings.
Disabling certain cookies may affect some website features.
Marketing Communications
If you subscribe to our newsletter, we may send you product updates, styling inspiration, promotions, and brand news.
You can unsubscribe at any time by selecting the unsubscribe link in an email or contacting us at galaplumes@galaplumes.com.
Unsubscribing from marketing emails will not prevent us from sending essential order or customer service communications.
How We Share Information
We may share information with trusted service providers that help us operate our business, including:
- Shopify and ecommerce service providers.
- Payment processors.
- Shipping and fulfilment providers.
- Email marketing platforms.
- Website hosting, analytics, security, and fraud-prevention providers.
- Professional advisers and authorities where required by law.
We only share information where reasonably necessary to provide services, operate our business, or meet legal obligations.
International Data Transfers
Some service providers may process or store personal information outside your country. Where applicable, we take reasonable steps to work with providers that maintain appropriate privacy and security protections.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, maintain business and tax records, resolve disputes, and comply with legal obligations.
Data Security
We use reasonable administrative, technical, and organisational safeguards to protect personal information.
However, no online transmission or storage system can be guaranteed to be completely secure.
Your Privacy Rights
Depending on your location, you may have rights to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain information.
- Withdraw consent to marketing.
- Object to or restrict certain processing.
- Request a portable copy of certain information.
- Submit a privacy complaint.
To exercise a privacy right, contact galaplumes@galaplumes.com. We may need to verify your identity before completing a request.
Children’s Privacy
Our website is not intended for children, and we do not knowingly collect personal information from children without appropriate consent.
If you believe a child has provided personal information to us, please contact us.
Third-Party Links
Our website may contain links to third-party websites. Gala Plumes is not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.
Changes To This Policy
We may update this Privacy Policy to reflect changes to our services, business practices, technology, or legal requirements.
The latest version will be published on this page with an updated revision date.
Contact Us
For questions, privacy requests, or complaints, contact:
Gala Plumes
Email: galaplumes@galaplumes.com