Last updated: 9 July 2026
We hope you love your Gala Plumes purchase. If your item is not quite right, please review the following return and exchange conditions.
Nothing in this policy limits any rights you may have under Australian Consumer Law or other applicable consumer protection laws.
Change-Of-Mind Returns
You may request a return within 14 days of receiving your order.
To be eligible for a change-of-mind return, the item must be:
- Unworn and unused.
- In its original condition.
- Free from marks, perfume, makeup, moisture, or other damage.
- Returned with its original packaging, tags, and accessories.
- Accompanied by proof of purchase.
Please contact us before returning an item. Returns sent without prior approval may not be accepted.
How To Request A Return
Email galaplumes@galaplumes.com within 14 days of delivery and include:
- Your full name.
- Your order number.
- The item you wish to return.
- The reason for the return.
- Photographs if the item is damaged or faulty.
If your return is approved, we will provide return instructions and the appropriate return address.
Please do not send products back before receiving return authorisation.
Feather Product Care
Ostrich feathers are natural and delicate materials. Small variations in colour, length, shape, density, texture, and movement are normal and make every piece unique.
These natural variations are not generally considered product faults.
Returns may not be accepted for damage caused by:
- Crushing or unsuitable storage.
- Exposure to water, excessive moisture, perfume, cosmetics, or heat.
- Pulling, cutting, or incorrectly cleaning the feathers.
- Normal wear and tear.
- Accidental damage or misuse.
Earrings And Hygiene-Sensitive Products
For hygiene reasons, earrings cannot be returned or exchanged after their protective packaging or hygiene seal has been opened, unless the product is faulty or your rights under applicable consumer law apply.
Non-Returnable Items
Unless faulty or otherwise required by law, we cannot accept change-of-mind returns for:
- Custom-made or personalised products.
- Earrings with opened hygiene packaging.
- Gift cards.
- Items marked as final sale.
- Products damaged through use, mishandling, or unsuitable storage.
- Items returned outside the stated return period.
Sale items remain covered by applicable consumer guarantees if they are faulty, unsafe, or do not match their description.
Exchanges
Exchanges are subject to product availability.
If you would like a different colour, style, or product, contact us at galaplumes@galaplumes.com.
If the requested replacement is unavailable, we may offer store credit or a refund for an eligible return.
Any price difference between the original and replacement product must be paid before the replacement is dispatched.
Return Shipping
For approved change-of-mind returns, the customer is responsible for return shipping costs.
We recommend using a tracked shipping service. Gala Plumes is not responsible for return parcels that are lost or damaged in transit.
Original shipping charges are not refundable for change-of-mind returns.
If the product is faulty, damaged on arrival, or incorrect, Gala Plumes will cover reasonable return shipping costs where required by law.
Damaged, Faulty, Or Incorrect Items
Please inspect your order as soon as it arrives.
If your product is damaged, faulty, or different from what you ordered, contact us promptly at galaplumes@galaplumes.com.
Please include your order number, a description of the issue, and clear photographs of:
- The product.
- The shipping packaging.
- Any visible damage.
- The shipping label where relevant.
We may need to inspect the product before confirming the appropriate remedy.
Depending on the circumstances and applicable consumer law, the remedy may include a repair, replacement, refund, or another suitable solution.
Items Damaged During Delivery
If your parcel arrives damaged, retain the product and all original packaging while we investigate.
Do not discard the packaging before contacting us, as photographs or other evidence may be required by the shipping carrier.
Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for your bank or payment provider to process the refund after it has been issued.
Processing times vary between financial institutions and are outside our control.
Late Or Missing Refunds
If you have not received an approved refund:
- Check your bank or card account again.
- Contact your card issuer or payment provider.
- Allow the stated processing period to pass.
- Contact us at galaplumes@galaplumes.com if the refund is still missing.
Order Cancellations
We begin processing orders as quickly as possible. Once an order has been placed, we cannot guarantee that it can be changed or cancelled.
Contact us immediately if you need assistance. If the order has already been processed or dispatched, the standard return conditions will apply.
Consumer Guarantees
Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.
You may be entitled to a repair, replacement, refund, or other remedy if a product is faulty, unsafe, materially different from its description, or otherwise fails to meet an applicable consumer guarantee.
Contact Us
For return, exchange, or refund enquiries, contact:
Gala Plumes
Email: galaplumes@galaplumes.com